A mobile application published on Google Play and the Apple App Store by MNL Solutions Pte Ltd
Last updated: 19 August 2026
This Privacy Policy is issued by MNL Solutions Pte Ltd (UEN: 202025326C) (“MNL”, “we”, “us” or “our”), the developer and legal entity responsible for the mobile application EV Charge By MNL (the “App”). It explains how we collect, use, disclose, store and protect Personal Data when you use the App, our related charging services, and our website.
This Policy is intended to meet the requirements of Singapore’s Personal Data Protection Act 2012 (the “PDPA”) and the Google Play User Data Policy. Please read it carefully. By creating an account, using the App, or otherwise providing Personal Data to us, you acknowledge that you have read this Policy and consent to the collection, use and disclosure of your Personal Data in accordance with it.
This Policy supplements any other consents you may have given us. It does not limit any rights we may have at law to collect, use or disclose Personal Data.
1. Personal Data we collect
“Personal Data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.
Depending on how you use the App, we may collect the following categories of Personal Data:
1.1 Account and identity information
Full name, email address, mobile number and account credentials.
Profile details you choose to provide (for example, preferred language or notification settings).
Vehicle information you provide, such as vehicle make, model, registration number or charging preferences.
Government-issued identification only if you voluntarily provide it for verification, billing or compliance purposes.
1.2 Location information
Approximate and/or precise location when you allow location access, so we can show nearby charging stations, provide navigation, and support session start and troubleshooting.
You may disable location permissions in your device settings. Some location-based features of the App will then be unavailable or less accurate.
1.3 Charging and transaction information
Charging session details, including station or connector identity, start and stop times, duration, energy delivered (kWh), pricing applied and session status.
Payment and billing information, such as card token or last four digits, payment method (including debit, credit or GrabPay where available), invoices, refunds and payment status. We do not store full card numbers on our servers when payments are processed by a payment service provider.
Loyalty, rewards or promotional credits associated with your account.
1.4 Device, app and technical information
Device identifiers, operating system, App version, IP address, network type, crash logs, diagnostics and usage analytics.
Information needed to operate features that require device permissions you have granted (for example, camera to scan a QR code, or Bluetooth where used to communicate with supported chargers).
1.5 Communications
Records of support enquiries, in-app messages, emails, call logs and feedback you send to us.
2. How we collect Personal Data
We collect Personal Data in the following ways:
When you register for or update an account in the App.
When you locate stations, start, stop or manage a charging session.
When you make or receive a payment, refund or reward through the App.
When you contact customer support or respond to surveys, promotions or feedback requests.
Automatically through the App and cookies or similar technologies, including analytics tools.
From payment partners, roaming or network partners, and other service providers, where needed to complete a session or payment.
From third parties you authorise, such as Grab or AXS Drive, if you choose to use those integrations.
If you provide Personal Data about another person (for example, a company driver or family member), you represent that you have obtained that person’s consent for us to collect, use and disclose their Personal Data for the purposes in this Policy.
Please ensure that Personal Data you submit is accurate and complete. Incomplete or inaccurate information may prevent us from providing the App or charging services.
3. How we use Personal Data
We collect, use and disclose Personal Data for the following purposes:
3.1 Providing the App and charging services
Creating and managing your account and authenticating you.
Showing charging station availability, starting, stopping and monitoring sessions.
Processing payments, issuing receipts, handling refunds and administering rewards.
Providing customer support, technical troubleshooting and service notifications.
Enabling integrations you choose to use (for example, Grab or AXS Drive).
3.2 Operating, securing and improving our business
Maintaining, testing and improving the App, chargers, network and related systems.
Analysing usage so we can improve reliability, station placement and user experience.
Preventing, detecting and investigating fraud, abuse, security incidents or unlawful activity.
Internal reporting, audit, credit and risk management.
Managing our administrative and business operations and complying with internal policies.
3.3 Legal and safety purposes
Complying with applicable laws, regulations, codes of practice and requests from regulators or law enforcement.
Establishing, exercising or defending legal claims, and obtaining legal advice.
Facilitating business transactions such as a merger, acquisition or asset sale involving MNL Solutions Pte Ltd.
3.4 Marketing (where permitted)
Sending you service updates, offers, loyalty information or surveys related to EV Charge By MNL, where permitted under the PDPA.
You may withdraw marketing consent at any time using the contact details in Section 10. We may still contact you about your account or an active charging service.
We may also use Personal Data for purposes reasonably related to the above, or for any other purpose we notify you of when we obtain your consent.
4. When we disclose Personal Data
We do not sell your Personal Data. We may disclose Personal Data to the following parties, only as needed for the purposes in Section 3 or as permitted by law:
Our employees and related corporations, to operate the App and support your account.
Payment processors and financial institutions, including card networks and e-wallet providers (such as GrabPay where used), to process payments and prevent fraud.
Charging network, roaming and integration partners, so you can use partner stations or pay through linked services such as Grab or AXS Drive.
Service providers who support hosting, cloud infrastructure, analytics, customer support, SMS or email delivery, mapping, IT security and similar operations.
Professional advisers, such as auditors, insurers and lawyers.
Regulators, public authorities and law enforcement, where required or permitted by law.
A buyer or successor in connection with a merger, acquisition or sale of assets.
Any other party that you authorise us to disclose your Personal Data to.
Where we transfer Personal Data outside Singapore, we will take steps to ensure a standard of protection comparable to that required under the PDPA.
5. Cookies, analytics and similar technologies
The App and our website may use cookies, software development kits (SDKs) and similar technologies to remember preferences, keep you signed in, measure performance, and understand how the App is used.
You can control cookies through your browser settings and control certain App permissions through your device settings. Disabling cookies or permissions may affect functionality.
Third-party sites or apps linked from EV Charge By MNL (including payment or partner apps) have their own privacy practices. We are not responsible for those third-party policies.
6. How we protect Personal Data
We implement reasonable security arrangements to protect Personal Data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. These arrangements include:
Encryption of data in transit.
Access controls and authentication for systems that handle Personal Data.
Limiting access to personnel and service providers who need the data to perform their roles.
Contractual obligations on service providers to protect Personal Data.
No method of transmission over the internet or method of electronic storage is completely secure. You use the App and transmit information at your own risk. Please keep your account credentials confidential and notify us promptly if you suspect unauthorised use of your account.
7. How long we keep Personal Data
We retain Personal Data only for as long as it is needed for the purposes in this Policy, or as required or permitted by law. In particular:
Account and profile data are kept while your account remains active and for a reasonable period afterwards to handle queries, disputes or legal obligations.
Charging and billing records are retained for accounting, tax, dispute-resolution and regulatory purposes.
Support records are kept for a period needed to resolve issues and improve service quality.
Marketing records of consent or withdrawal are kept to demonstrate compliance.
When Personal Data is no longer required, we will securely delete, destroy or anonymise it, unless a longer retention period is required by law.
8. Access, correction, withdrawal and deletion
Subject to the PDPA, you may request access to the Personal Data we hold about you, request correction of inaccurate data, withdraw consent, or request deletion of your account and associated Personal Data.
To make a request, email us at mnl.admin@mnlasia.com with the subject line “Privacy Request – EV Charge By MNL” and include:
Your full name and the mobile number or email registered to your App account.
The nature of your request (access, correction, withdrawal of consent, or deletion).
We may need to verify your identity before processing a request. We will respond within the timeframes required by the PDPA. Marketing withdrawal may take up to 30 working days to take full effect in our systems.
If you withdraw consent for processing that is necessary to provide the App or charging services, we may be unable to continue providing those services, and your account or related agreements may need to be closed. We reserve our legal rights in that event.
If your Personal Data was provided to us by a third party (for example, an employer or referrer), please contact that party so they can raise the request with us where appropriate.
Google Play users may also request deletion of their account and associated data through the in-app deletion pathway, where available, or by emailing the address above. Upon a valid deletion request, we will delete or anonymise Personal Data associated with the account, except where we must retain information to comply with law, resolve disputes, or prevent fraud.
9. Children’s privacy
EV Charge By MNL is intended for users who can form a legally binding contract. We do not knowingly collect Personal Data from children under 13 years of age. If you believe a child has provided Personal Data to us, please contact us and we will take steps to delete it.
10. Contact us
For privacy questions, access or correction requests, withdrawal of consent, or deletion requests relating to EV Charge By MNL, please contact:
Organisation: MNL Solutions Pte Ltd
UEN: 202025326C
Application: EV Charge By MNL
Email: mnl.admin@mnlasia.com
Alternative email: projects@mnlasia.com
Telephone: +65 9338 1570
Address: 21 Toh Guan East Rd, #04-06, Toh Guan Centre, Singapore 608609
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the App, or legal requirements. The “Last updated” date at the top of this Policy will change when we do so. The current version will be published on our website and, where required, notified through the App or by email.
Please review this Policy periodically. Continued use of EV Charge By MNL after an update constitutes acceptance of the revised Policy, subject to any rights you have under the PDPA.
